1win gamesPrivacy Policy

This page describes what we collect when you use 1win games and how we keep that data protected. We at 1win games take your privacy seriously. When you open an account, deposit funds, or place a bet on our platform, we collect personal information. We explain below what that information is, why we need it, and how we handle it.

Our privacy commitments apply to all users who access 1win games where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Your data remains subject to the same protection standards regardless of whether you access us from Jakarta, Surabaya, Bandung, or any other supported region.

What We Collect on 1win games

We collect your email address, full name, date of birth, and phone number during registration. We also collect your residential address and national identity document number to verify your identity. This verification step is mandatory under our terms and helps us comply with local financial regulations.

When you deposit funds into your 1win games account, we record the payment method you use—whether that is DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet. We store the transaction date, amount, and status. We do not store your full payment card or bank account number; our payment processors handle that encryption.

We collect your betting history, account balance, and login activity. We also collect your IP address and device type each time you access 1win games. This helps us detect unusual account activity and protect against fraud.

How We Use Your Data on 1win games

We use your personal information to verify your identity, process your deposits and withdrawals, and settle your bets. We also use it to communicate with you about your account—for example, if we need to ask for additional KYC documents or if your withdrawal is pending review.

We analyze your betting patterns and device data to detect fraud and money-laundering risk. If we notice unusual activity—such as multiple failed login attempts or a sudden large deposit followed by rapid withdrawal—we may freeze your account temporarily and ask you to verify your identity again.

We use your email and phone number to send you account notifications, such as login alerts or deposit confirmations. We do not send marketing emails unless you opt in. We may contact you by phone or email if we need to resolve a dispute or if your account has been inactive for an extended period.

Third-Party Processors and Data Sharing

Our payment processors—the companies that handle mobile banking, local payment, online payment, and bank transfers—receive your name, account number, and transaction amount. These processors are bound by their own privacy policies and are required to protect your data under Indonesian financial law.

We may share your data with our KYC verification partner if your identity documents require additional review. This partner is contractually obligated to delete your documents after verification is complete.

We do not sell your data to third parties. We may disclose your information to law enforcement or financial regulators if we are legally required to do so—for example, if we receive a court order or a request from the Financial Intelligence Unit (PPATK).

Your Rights on 1win games

You have the right to request a copy of the personal data we hold about you. You can submit this request by emailing our support team. We will provide your data within 14 days, unless we are legally prevented from doing so.

You have the right to correct inaccurate information. If your name, address, or phone number has changed, you can update it in your account settings or contact our support team.

You have the right to request deletion of your account and associated data, subject to our retention obligations. We must retain your transaction records for at least five years to comply with anti-money-laundering regulations. After that period, we will delete your personal information unless you have an open dispute or pending withdrawal.

Cookies and Tracking

We use cookies to keep you logged into 1win games and to remember your preferences. These cookies are essential for the platform to function. We also use analytics cookies to understand how users navigate our site—for example, which games are most popular during Idul Fitri or Piala AFF season.

You can disable cookies in your browser settings, but doing so may prevent you from accessing your account on 1win games. We do not use cookies to track you across other websites.

Data Security and Storage

We encrypt all data transmitted between your device and our servers using SSL (Secure Sockets Layer) technology. Your password is hashed and salted before storage, meaning we cannot read it even if our database is compromised.

Our servers are located outside Indonesia. This means your data may be processed in jurisdictions with different privacy laws. By using 1win games, you consent to this cross-border data transfer.

We conduct regular security audits and penetration tests. If we discover a data breach, we will notify affected users within 72 hours and report the incident to the relevant authorities.

Contact 1win games

If you have questions about our privacy practices or wish to exercise your rights, contact our support team. We respond to privacy requests within 14 business days. Our support team is available in English and can assist you with account recovery, data requests, or complaints about how we handle your information.

This privacy policy was last updated in April 2024. We may update it at any time. If we make material changes, we will notify you by email or by posting a notice on 1win games.